Terms & conditions

These terms set out how we work together when you book a move with Somerset Removals. They’re written to be clear rather than clever. Your booking confirmation, together with these terms, forms the agreement between us.

Quotes

We provide a written, itemised quote based on the information you give us and, where relevant, a survey. A quote is valid for thirty days from its date. If what needs moving changes materially from what we surveyed or you described — significantly more to carry, different access, or added services — we may need to revise it, and we’ll tell you before any change takes effect.

Booking and deposits

Your move is confirmed once you accept the quote and, where we ask for one, pay a booking deposit. The deposit secures your date and is set against the final balance. If you cancel within fourteen days of paying the deposit, and more than seven days before the move, the deposit is refundable.

Changes and cancellation

If you need to change or cancel, tell us as early as you can. Cancellations made with less than seven days’ notice before the booked date may incur a charge reflecting the work and capacity we’ve committed to your move; we’ll always explain any charge before applying it. We’ll do our best to accommodate a change of date, subject to availability.

Our responsibilities

We’ll carry out your move with reasonable care and skill, using appropriate equipment and trained crew. We carry goods-in-transit and public liability insurance; we’ll explain the cover and any limits on request. Please make sure items of unusual value or fragility are pointed out to us in advance so we can plan how they’re handled.

Claims

In the unlikely event that something is lost or damaged, please tell us as soon as you notice and confirm any claim in writing within seven days of delivery, so we can investigate while the details are fresh. We’ll deal with any claim fairly and promptly.

Payment

Unless we’ve agreed otherwise in writing, the balance is due on or before completion of the move. We’ll set out accepted payment methods on your booking confirmation. Where a move is held pending payment, we’ll make that clear in advance.

International moves

For moves to Europe, transit times depend on the route, the crossing and customs clearance, and are not guaranteed to a fixed schedule. We prepare and submit the customs documentation a household move requires; you remain responsible for providing accurate information and any personal identification or residency paperwork the destination country asks of you.

Things outside our control

Occasionally events beyond reasonable control — severe weather, road closures, ferry disruption or issues at a border crossing — affect timing. We’ll keep you informed and do everything sensible to keep your move on track, but we can’t accept liability for delays caused by circumstances outside our control.

Questions

If anything here is unclear, ask us before you book. Email hello@somerset-removals.co.uk and we’ll talk it through.